Terms of Service

Effective Date: 23/02/2025

Welcome to Gulab and Grace (“we,” “our,” “us”). These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with these terms. 

1. Business Information

  • Business Name: Gulab and Grace

  • Website URL: www.gulabandgrace.com

  • Location: France

  • Operating Region: Europe

2. User Eligibility

  • Age Restrictions: Users of all ages may browse and purchase products on our website. However, users under the age of 18 must have parental or guardian consent to make a purchase.

  • Account Creation: You do not need to create an account to make a purchase.

3. Ordering and Payments

  • Payment Methods: We accept Visa, MasterCard, and PayPal.

  • Sales Tax/VAT: Sales tax or VAT will be applied according to the laws of the customer’s country.

  • Pricing Errors: In the event of a pricing error, we reserve the right to cancel or refund orders placed at the incorrect price.

  • Refunds and Exchanges: We offer exchanges within 7 days of receiving the product. The item must be unused, in its original packaging, and accompanied by proof of purchase.

4. Shipping and Delivery

  • Shipping Region: We ship only within Europe.

  • Lost or Damaged Shipments: If your order is lost or damaged during delivery, we will replace or refund the item. Please contact us immediately to resolve the issue.

5. Intellectual Property

  • Ownership: All content on our website, including images, text, logos, and designs, is owned by Gulab and Grace and is protected by intellectual property laws.

  • Reproduction: Users are not permitted to share, reproduce, or use any content from our website without our prior written consent.

6. User Conduct

  • Prohibited Activities: You agree not to engage in any fraudulent, illegal, or harmful activities on our website, including but not limited to hacking, spamming, or misusing our content.

8. Termination

We reserve the right to terminate or suspend your access to our website at any time, without notice, for any violation of these Terms of Service.

9. Dispute Resolution

  • Governing Law: These Terms of Service are governed by the laws of France.

  • Dispute Resolution: Any disputes will be resolved through negotiation or mediation. If unresolved, disputes will be settled in the courts of France.

10. Updates to Terms of Service

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:
Email: contact@gulabandgrace.com

Thank you for choosing Gulab and Grace. We appreciate your trust and look forward to serving you!